Senior SAP S/4HANA Service Management Expert (SAP CS)

SAP   Germany Contract

Start date: 1 Oct 2026

Role Overview
We're looking for an experienced SAP CS specialist with strong S/4HANA Service credentials to join our Global S/4HANA Greenfield programme within the Tech Services practice. This role owns the SAP Customer Service (CS) design across the medical device service lifecycle — installation, preventive maintenance, field repairs, and refurbishment — with full regulatory traceability throughout.

Key Responsibilities

• Own the global SAP CS template: service notifications/orders, device installation, field service, and in-house repair centre processes
• Design serial number traceability and UDI handling at the equipment master level, supporting GxP/FDA/MDR-compliant documentation
• Build scalable CS solutions for SLAs, warranty tracking, and loaner/refurbishment programmes
• Apply PM expertise at the CS/PM intersection — equipment master data and preventive maintenance scheduling
• Ensure clean integration between CS and SD (billing), MM (spare parts), QM (complaints), and Finance
• Standardise the global CS template while accommodating local regulatory variation

Requirements

• Expert-level SAP CS configuration and design, with working PM knowledge for equipment/asset integration; strong understanding of the S/4HANA Service transition
• Extensive Medical Devices/Healthcare experience, with deep GxP, FDA, and MDR knowledge
• Proficiency in serial number management, equipment master data, and preventive maintenance scheduling
• Fluent English
• Frankfurt, Germany — on-site 3 days/week (initial project phase)