SAP
India
Contract
Start date: 17 Jun 2026
SAP VIM Support Consultant (OpenText Vendor Invoice Management)
Client: Leading global pharmaceutical company
Location: India (offshore delivery)
Engagement: Contract / Application Support – post S/4HANA go-live
Context
Two support consultants are required to support the OpenText Vendor Invoice Management (VIM) solution on S/4HANA for a global pharma client. The roles ensure the smooth running of automated invoice processing and exception handling within the accounts payable process following go-live.
Key Responsibilities
- Provide L2/L3 support for OpenText VIM on S/4HANA, handling incidents, problems and service requests to SLA.
- Troubleshoot document processing, OCR/capture, indexing, and DP/PO/non-PO invoice exception workflows.
- Support and maintain VIM configuration: document types, process types, roles, business rules, and approval workflows.
- Resolve issues across invoice posting, parking, blocking, and integration with FI/MM (three-way match, GR/IR).
- Monitor and manage workflow queues, agent determination, and escalation handling.
- Support reporting/dashboards (e.g. VIM Analytics) and chart-of-authority maintenance.
- Contribute to root-cause analysis, minor enhancements, and change requests under formal change control.
- Maintain documentation and follow GxP/validation and audit requirements.
Required Skills & Experience
- Strong hands-on experience supporting and configuring OpenText VIM, ideally on S/4HANA.
- Good understanding of the AP/invoice lifecycle and FI/MM integration (three-way match, GR/IR).
- Experience with VIM workflow, business rules, and exception handling.
- AMS/support experience working to ITIL incident and change processes.
Preferred
- Pharmaceutical or regulated industry experience.
- Familiarity with VIM Analytics, OCR engines, and chart-of-authority setup.
Back
